Description
The UPS Store is a retail shipping and business services franchise that provides packing, shipping, printing, and small business solutions. Operating as part of the UPS family, these retail locations offer convenient access to UPS shipping services along with additional business services including printing, mailbox services, notary, and more. With over 5,000 locations, it's one of the largest retail shipping franchises in the United States.
Franchisor Details
Franchisor Name
The UPS Store
Year Founded
1980
Franchising Since
1980
Home Office
San Diego, California
Training
Comprehensive 2-3 week training program at their headquarters followed by in-store training experience. Additional regional training sessions are provided throughout the year.
Industry
Business Services
Franchise Costs
Total Investment
$209,195 - $495,945
Net Worth Required
$150,000
Liquid Capital Required
$100,000
Franchise Fee
$29,950
Royalty Fee
5%
Values & History
Beginning as Mail Boxes Etc., the company was founded to meet the growing need for retail shipping and business services. After acquisition by UPS in 2001, it transformed into The UPS Store in 2003, expanding its service offerings while maintaining its commitment to small business support and customer service excellence. The company focuses on convenience, reliability, and professional service delivery.
Industry Performance
The retail shipping and business services sector maintains steady growth driven by e-commerce expansion and increasing small business needs. The industry has shown resilience through economic changes, benefiting from the rise in online shopping, remote work trends, and growing demand for business support services. The sector continues to adapt with technological advances, offering digital solutions alongside traditional services.
Training & Support
Franchisees receive comprehensive initial training covering operations, technology systems, marketing, and business management. Ongoing support includes continuous operational guidance, marketing assistance, technology updates, and access to proprietary systems. Additional support includes national advertising programs, regional marketing initiatives, and regular business development resources.
Qualifications
Ideal candidates should possess strong business acumen, customer service orientation, and management skills. Experience in retail or business operations is valuable but not required. Candidates should demonstrate leadership ability, strong work ethic, and commitment to following the franchise system. They should be comfortable managing staff, engaging with customers, and maintaining high service standards in a retail environment.